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Frequently Asked Questions


Big Blanket Co was started with a question:
Why the heck are blankets so small?

Products

Materials, sizing, weight, and care for every Big Blanket product.

ChillSide™ Cooling Sheets

Feel
Cool-to-the-touch
Sizes
Twin · Full · Queen · King
Care
Wash cold · dry low
Certified
OEKO-TEX®
What are the dimensions of your sheets?
Our ChillSide™ Cooling Sheets use our signature TrueSnooze® oversized dimensions — extra coverage that fits today’s mattresses and real-life sleepers.

  • Twin — Flat 90 × 110″, Fitted 42 × 79″, up to 17″ deep
  • Full — Flat 90 × 110″, Fitted 58 × 79″, up to 17″ deep
  • Queen — Flat 110 × 115″, Fitted 60 × 80″, up to 20″ deep
  • King — Flat 130 × 115″, Fitted 76 × 80″, up to 20″ deep
Does the fabric feel cold?
ChillSide™ creates an instant cool-to-the-touch sensation when you climb into bed. Rather than continually generating cold, the fabric absorbs and disperses excess body heat while wicking away moisture — a cooler, more balanced sleep all night.

How do ChillSide™ Cooling Sheets help me sleep cooler?
Cool-to-the-touch fabric helps absorb and disperse excess heat while moisture-wicking technology keeps you cool, dry, and comfortable. Perfect for hot sleepers, night sweaters, or anyone who loves climbing into a refreshingly cool bed.

How deep is the fitted sheet?
It depends on size: Twin and Full fit mattresses up to 17″ deep, while Queen and King fit up to 20″ deep. Every size has reinforced elastic edges to keep everything snugly in place.

Will the sheets stay cool all night?
ChillSide™ isn’t an air conditioner (we’re still working on that 😉), but the cooling fabric helps regulate temperature, wick away moisture, and disperse excess heat so your bed stays noticeably more comfortable all night.

How do I launder my ChillSide™ Cooling Sheets?
Machine wash cold with like colors on a gentle cycle. Tumble dry low. Do not bleach. Skip high heat to preserve the cooling performance. Sleep cool.

Can I buy a bundle instead of individual pieces?
Absolutely! Bundle your ChillSide™ favorites and save — check out our bedding bundles.

Do you have swatches or samples?
We don’t offer swatches — they’d be too small to show what makes ChillSide™ special. Instead, every purchase is backed by our 100-Night Guarantee and free returns & exchanges on eligible U.S. orders, so you can try it risk-free.

Original Stretch™ Blanket

Material
93% Poly / 7% Spandex
Size
10′ × 10′ (120″)
Weight
11 lbs
Care
Wash cold · tumble low
What is it made of?
Our bestselling all-season blanket is 93% polyester and 7% spandex — thin to the touch yet ultra-dense and temperature-regulating, so you don’t get too hot or too cold. It’s like the yoga pants of blankets.

How big is it?
Each Original Stretch™ is a 10′ × 10′ blanket — 120″ × 120″, or 100 square feet. That’s 4× an average throw (a measly 50 × 60″) and larger than a king comforter (a paltry 104 × 92″).

How much does it weigh?
With a 10′ × 10′ footprint it carries some heft — the Original Stretch™ weighs in at 11 pounds.

Is it seamless?
We did it — a seamless Original Stretch™. After a three-year R&D journey we cracked a process manufacturers told us was impossible, and it’s now available without seams for select styles.

How do I wash and dry it?
You bet your britches it’s machine washable — all Big Blankets (except the XL Weighted™ core) fit a standard home washer. Wash before using: machine wash cold with like colors, tumble dry on low. Do not bleach or iron.

How do I fold it?
Totally up to you (some folks just live in it). To fold: lay it flat, fold the left and right edges inward to meet in the center, fold in half again — you’ll have one long 10′ strip to roll or fold. Voilà.

Sherpa Stretch™ Blanket

Material
95% Poly / 5% Spandex
Size
10′ × 10′ (120″)
Weight
12 lbs
Care
Wash cold · tumble low
What is it made of?
Our insanely cozy Sherpa Stretch™ is 95% polyester and 5% spandex on one side, and the softest sherpa you’ve ever felt on the other.

How big is it?
Each Sherpa Stretch™ is a 10′ × 10′ blanket — 120″ × 120″, or 100 square feet.

How much does it weigh?
12 lbs of pure comfort.

Is it seamless?
Heck yeah it is.

How do I wash and dry it?
You bet your britches it’s machine washable and fits a standard home washer. Wash before using: machine wash cold with like colors, tumble dry on low. Do not bleach or iron.

Premier Plush™ Blanket

Material
100% Micro-feather poly
Size
10′ × 10′ (120″)
Weight
10 lbs
Care
Wash cold separately
What is it made of?
100% micro-feather polyester that’s ultra-fluffy but breathable — a great all-season blanket or bedding.

How big is it?
Each Premier Plush™ is a 10′ × 10′ blanket — 120″ × 120″, or 100 square feet.

How much does it weigh?
10 pounds of cozy blanket bliss.

Is it seamless?
It has 2 seams set 2 feet from the left and right edges so it aligns with the sides of a king mattress (for total bed-making mastery). The seams are designed to lay flat, so they aren’t pesky.

How do I wash and dry it?
Machine washable and fits a standard home washer. Wash before using: machine wash cold separately, tumble dry low. Do not bleach or iron.

Premium Woven™ Blanket

Material
100% Acrylic
Size
10′ × 10′ (120″)
Weight
10 lbs
Care
Wash cold · tumble low
What is it made of?
100% acrylic that’s tightly-knit for a soft, lightweight blanket or bedding.

How big is it?
Each Premium Woven™ is a 10′ × 10′ blanket — 120″ × 120″, or 100 square feet.

How much does it weigh?
10 pounds of cozy blanket bliss.

Is it seamless?
It has 2 seams set 2 feet from the left and right edges so it aligns with a king mattress. The seams lay flat so they aren’t pesky, but allow for total bed-making mastery.

How do I wash and dry it?
Machine wash cold with like colors. Do not bleach. Tumble dry low. Do not iron. Stay cozy.

Classic Knitted™ Blanket

Material
100% Acrylic (chunky)
Size
10′ × 10′ (120″)
Weight
~10 lbs
Care
Wash cold · tumble low
What is it made of?
An ideal spring/summer blanket in super-soft 100% acrylic — chunky yet breathable and beautifully textured for the hug you crave. Like your Grandma’s knitted blanket, but better.

How big is it?
Each Classic Knitted™ is a 10′ × 10′ blanket — 120″ × 120″, or 100 square feet.

How much does it weigh?
Around 10 pounds.

Is it seamless?
It has 2 seams set 2 feet from the left and right edges so it aligns with a king mattress. The seams lay flat so they aren’t pesky, but allow for total bed-making mastery.

How do I wash and dry it?
Machine wash cold with like colors. Do not bleach. Tumble dry low. Do not iron. Stay cozy.

XL Weighted™ Blanket

Feel
Cool-to-the-touch
Sizes
TrueSnooze® Queen · King
Weight
40 lbs
Care
Spot clean
What is it made of?
An OEKO-TEX® Certified 50% nylon / 50% polyester CoolTech® shell with 100% premium glass-bead fill. A three-in-one sleep system: cool-to-the-touch feel, extra inches of coverage, and 40 lbs of evenly distributed weight.

How big is it?
Designed with TrueSnooze® sizes 25% larger than standard king and queen weighted blankets.

  • Queen — 110 × 110″
  • King — 120 × 110″

The baffle-box design distributes the 40 lbs of weight evenly, seam-to-seam.

How do I care for it?
Spot clean at home: dissolve a little detergent in water, dab the area with a clean cloth, then wipe off with a wet cloth and dry flat. Voilà.

Big Beachy™

Material
60% Cotton / 40% Bamboo
Size
10′ × 10′ (100 sq ft)
Weight
4 lbs
Extras
Sand-proof · quick-dry
What is it made of?
60% cotton / 40% bamboo.

How big is it?
10′ × 10′ — 100 square feet.

How much does it weigh?
4 lbs.

Is it sand-proof?
Yes — the Big Beachy™ is sand-proof and made of a quick-dry material.

How do I wash and dry it?
Fits a standard home washer. Wash before using: machine wash cold with like colors, tumble dry low. Do not bleach.

XL Outdoorsy™ Blanket

Material
100% Polyester
Size
8′ × 8′ (64 sq ft)
Weight
6 lbs
Extras
Water-resistant
What is it made of?
100% polyester.

How big is it?
8′ × 8′ — 64 square feet.

How much does it weigh?
6 lbs.

Is it waterproof?
It’s water-resistant and made of a quick-dry material.

How do I wash and dry it?
Fits a standard home washer. Wash before using: machine wash cold with like colors, tumble dry low. Do not bleach.

Sateen Dream™ Sheets

Weave
Cotton sateen
Sizes
Queen → Cali-King
Care
Wash cold · warm iron
Certified
OEKO-TEX®
What are the dimensions of your sheets?
Our sheets use TrueSnooze® sizing — 25% larger than standard king and queen sheets.

  • Queen — Flat 110 × 115″, Fitted 60 × 80″, up to 20″ deep
  • King — Flat 130 × 115″, Fitted 76 × 80″, up to 20″ deep
  • Split-King — Flat 115 × 130″, Fitted two 38 × 80″, up to 20″ deep
  • Cali-King — Flat 115 × 130″, Fitted 73 × 85″, up to 20″ deep
How deep is the fitted sheet?
Both Queen and King fitted sheets are 20″ deep.

Are your sheets OEKO-TEX® certified?
You bet your britches they are — OEKO-TEX® certified, free from toxins and harmful chemicals, and Better Cotton Initiative-certified.

Can I buy a bundle instead of individual pieces?
Absolutely! Check out our bundle page.

How do I launder my sheets?
Machine wash cold with like colors on a gentle cycle. Do not bleach. Tumble dry low. Warm iron. Stay cozy.

Do you have swatches or samples?
We don’t offer samples — but if we did they’d probably be the size of a regular sheet! You’re covered by our 100-Night Guarantee and free returns and exchanges on eligible U.S. orders.

Sateen Dream™ Pillowcases

Weave
Cotton sateen
Sizes
Standard · King
Care
Wash cold · no iron
Certified
OEKO-TEX®
What are the dimensions?
Two sizes: Standard (21 × 32″) and King (21 × 40″).

Can I buy them as part of a bundle?
Absolutely! Check out our bundle page.

Are they OEKO-TEX® certified?
100%. OEKO-TEX® certified, free from toxins and harmful chemicals, and Better Cotton Initiative-certified.

How do I launder them?
Machine wash cold with like colors on a gentle cycle. Do not bleach. Tumble dry low. Do not iron.

Big Duvet™ Insert

Fill
Medium weight, all-season
Sizes
TrueSnooze® Queen · King
Care
Wash cold · no iron
Certified
OEKO-TEX®
What are the dimensions?
Our duvet cover and insert use TrueSnooze® sizing — 25% larger than standard king and queen duvets.

  • Queen — 110 × 110″
  • King — 120 × 110″
How warm is it?
A medium-weight insert great for all seasons. Its temperature-regulating, moisture-wicking fill keeps you cool yet cozy year-round, and shuts down night sweats with billowy but breathable material.

Do your duvet covers have corner ties?
Better — ultra-secure snaps that quickly attach the cover to the insert (before you can utter a four-letter word).

Is it OEKO-TEX® certified?
You bet your britches it is — OEKO-TEX® certified, free from toxins and harmful chemicals, and Better Cotton Initiative-certified.

How do I launder it?
Machine wash cold on a gentle cycle. Do not bleach. Tumble dry low. Do not iron.

Do you have swatches or samples?
We don’t offer samples — but if we did they’d probably be the size of a regular sheet. You’re covered by our 100-Night Guarantee and free returns and exchanges on eligible U.S. orders.

Hideout Hoodie™

Material
95% Poly / 5% Spandex
Lining
Sherpa
Fit
Unisex, up to XXL
Care
Wash cold · tumble low
What is it made of?
A 95% polyester / 5% spandex shell with cozy extras: sherpa lining, a built-in eye mask, a zippered kangaroo pouch, and cuffed sleeves with thumb holes for oh-la-la lounging. Fits up to XXL (unisex).

How big is it?

  • 38″ from neck to base
  • 26″ across
  • 24″ sleeve length
How do I care for it?
Wash before using. Machine wash cold. Tumble dry low. Do not bleach or iron.

Hideout Robe™

Material
95% Poly / 5% Spandex
Lining
Sherpa
Fit
Unisex, up to XXL
Care
Wash cold · tumble low
What is it made of?
A 95% polyester / 5% spandex shell with a hood + built-in eye mask, sherpa lining, cuffed sleeves with thumb holes, a secure adjustable waist tie, double front pockets, and extra top-to-bottom length.

How big is it?
Unisex, up to XXL:

  • 50″ from shoulder to bottom hem
  • 55″ chest circumference
  • 55″ hem circumference
How do I care for it?
Wash before using. Machine wash cold. Tumble dry low. Do not bleach or iron.

Orders

Shipping, discounts, and changes to an order.

When will I receive my order?
Typical shipping times:

  • Standard Ground: 5–10 business days
  • Premium Ground: 2–5 business days
  • 2-day: 2 business days
  • 1-day: 1 business day

Personalized orders can take up to 10 business days to ship. Track your order for up-to-date status.

Shipping, duties and tariffs.
We offer free US shipping on orders of $150+. International shipping and associated costs are charged at checkout. If you’re asked to pay additional fees beyond checkout, contact us with a receipt and we’ll look into it. Please note: international orders are not eligible for free returns.

Where do I apply my discount code?
Automatic discounts and discount codes are applied at checkout. Codes can’t be combined with other offers or sales, and aren’t redeemable for cash. Big Blanket Co reserves the right to modify or cancel offers at any time.

Can I change an order I just placed?
Please submit this form for any order changes. Customer service hours are Monday–Friday, 9 AM–4 PM CST. We do everything we can to catch urgent requests before shipments leave the warehouse.

Can I apply a discount code after purchase?
We’re happy to honor price adjustments up to 10 days after your purchase date — contact us and we’ll reply within 1–3 business days. Adjustments are issued as store credit for orders placed on our website; third-party retailer discounts aren’t matched and can’t be combined.

Returns & Exchanges

Our 100-Night Guarantee, returns, and gift exchanges.

What’s your shipping and returns policy?
We offer free standard shipping on orders of $150+, free exchanges and returns within the continental US, and a 100-night, no-questions-asked guarantee. Returns are processed within 5–10 business days once received in good condition at our facility in Springfield, MO.

Items must be clean and undamaged (no pet hair, stains, etc.) and, when possible, returned in original packaging. Items may be exchanged up to 2 times. Final Sale items aren’t eligible.

Please note: free returns and exchanges apply to orders totaling up to $500 per customer. Above $500, the customer covers return shipping and refunds are issued as store credit. Contact us with questions.

How do I return or exchange my blanket?
Easy — visit the Returns + Exchanges page and submit a form. Returning more than one item? Please submit separately. Returns are processed within 5–10 business days of being received. Final Sale items aren’t eligible.

How do I return or exchange a gift?
We’ve got you covered. Visit the Gift Returns + Exchanges page and use the gift return/exchange option at the bottom of the portal to keep it discrete.

Personalization

Embroidery placement, limits, and timing.

Which products can be personalized?
Personalization is currently available on select products. Big Blanket Co reserves the right to refuse or offer alternatives on personalization text.

When will I receive my personalized order?
Personalized orders take an additional 5–7 business days to complete (not including shipping). Choosing expedited shipping speeds up delivery, not the embroidery time.

Do personalized and non-personalized items ship together?
No — non-personalized items ship within the standard one business day; personalized items ship separately within 5–7 business days. Your order will include multiple tracking numbers and packages.

Where is embroidery placed on the blanket?
We embroider the Original Stretch™ blanket with standard placement in the bottom right-hand corner, centered below the “B” patch.

How big is the embroidery?
Text height is approximately 1–1.5 inches, with slight variation depending on the font.

What if my embroidery doesn’t fit? Can I add extra characters?
The text box shows the maximum characters (spaces included) we can fit. If your text exceeds the limit, we’re unable to embroider it.

Can I change an embroidered order after checkout?
Please double-check your text before submitting. If it’s in your cart, remove the item to restart. Once you’ve checked out, we can’t edit the text or font.

Can I have an icon or emoji embroidered?
At this time we can only embroider letters, numbers, and standard special characters. Orders outside these will be canceled and refunded, then need to be re-placed.

Can you embroider a custom logo or design?
Not for individual orders — but we offer discounted pricing for bulk orders with custom logos. Visit the Bulk Order page to submit a form.

Do you offer embroidery for bulk orders?
Yes — we’d love to work with you. Visit the Bulk Order page to submit a form.

Are personalized orders covered under The Big Guarantee?
Personalized items are final sale and not eligible for returns, exchanges, or refunds. Got a quality issue? Contact us and we’ll do our best to make it right.

Wholesale

Bulk, corporate, and custom orders.

Who do I contact to place a wholesale order?
Interested in selling Big Blankets at your store? Contact us or visit our Faire store.

Can I place a bulk order?
Corporate gifts, sports teams, world’s-largest blanket fort? Nothing says “let’s do big things together” like the biggest, best blanket in the world. Visit the Bulk Order page to submit a form.

Can I customize my Big Blanket?
Yes! We offer a variety of customization options. Visit the Bulk Order page to submit a form.

When will I receive my order?
Orders placed by 3 PM ET ship the same business day (Mon–Fri), excluding holidays. Ground shipments typically arrive in 2–5 business days.

Can I apply a discount code after purchase?
We’re happy to honor price adjustments up to 10 days after purchase — email support@bigblanket.com. Adjustments are issued as store credit for orders placed on our website; third-party discounts aren’t matched or combined.

Store Credit

Redeeming credit at checkout.

How do I redeem store credit?
Congrats on earning store credit — your loyalty means the world to us. To redeem:

  1. Log in to your account.
  2. Shop your favorite products.
  3. At checkout, select Apply store credit in the payment options.

More

The Big Guarantee, samples, and a joke or two.

What is the Big Guarantee?
Our promise to make you totally happy and ridiculously cozy — a 100-night, risk-free, no-questions-asked trial. Not satisfied within 100 nights? Return or exchange for free. (Final sale items excluded.)

Do you offer samples?
We don’t offer samples — because if we did they’d probably be the size of a regular blanket. You’re covered by our 100-night guarantee and free returns and exchanges on eligible U.S. orders.

Can you send me a joke?
Did the chicken cross the road? Email jokes@bigblanket.com to find out.

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