​​Email [email protected] or text BIGQUESTION to 67488 with your order number and how we can help! Please note our customer service hours are Monday through Friday, 9 AM to 4 PM CST. Rest assured that we do everything in our power to respond to urgent requests prior to any shipments leaving the warehouse.

Orders placed by 3 PM ET will be shipped the same business day (Monday-Friday), excluding national holidays. FedEx Ground shipments typically arrive in 2-5 business days.

​​We offer free standard shipping exchanges and returns within the continental US and a 100 night, no questions asked, guarantee. All exchanges and returns must be clean and undamaged (no pet hair, stains, etc.) and, when possible, returned in original packaging. Items may be exchanged up to 2 times. Items returned in questionable condition are subject to restocking fees. Returns will be processed within 5-10 business days of being received. Final Sale items are not eligible for returns and exchanges.

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​​We make it easy. Just visit the Returns + Exchanges page to submit a form. Returning or exchanging more than one item? Please submit separately. Final Sale items are not eligible for returns and exchanges.

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​​We offer free returns for US orders in the first 100 days after you received your blanket. Just visit the Returns + Exchanges page to submit a form. Returning or exchanging more than one item? Please submit separately. Final Sale items are not eligible for returns and exchanges. I received a Big Blanket as a gift, how do I start a return or exchange? We’ve got you covered. Visit the Returns + Exchanges page and use the gift return/exchange option at the bottom of the portal to keep the return/exchange discrete.