Returns & Exchanges
At Big Blanket Co we aim to make returns and exchanges as painless as possible with our 100-night guarantee. Just have your order number and shipping zip code in hand. You’ll find your order number in your order confirmation email.
Got it? Then let’s do this thing!
Have a quality claim? We've got you covered.
Email us at [email protected] to get started.
Frequently Asked Questions
What's your returns policy?
We offer free standard shipping on exchanges and returns within the continental US and a 100 night, no questions asked, guarantee.
Returns are processed within 5-10 business days once received, in good condition, at our returns processing facility in Springfield, MO.
All exchanges and returns must be clean and undamaged (no pet hair, stains, etc.) and, when possible, returned in original packaging. Items may be exchanged up to 2 times. Items returned in questionable condition are subject to restocking fees. Final Sale items are not eligible for returns and exchanges.
Please note: free returns and exchanges are eligible on orders totaling up to $500 in combined order value per customer. For any order(s) totaling over $500 per customer, customer is responsible for paying for return shipping. Refunds will be issued in the form of store credit. This policy is intended to discourage fraud and abuse of our return policy. If you have any questions, please contact [email protected].
How do I exchange my blanket?
We make it easy. Just click on the "Exchanges" button above to get started. Exchanges will be processed within 5-10 business days of being received. Final Sale items are not eligible for returns and exchanges.
How do I return my blanket?
We make it easy. Just click on the "Returns" button above to get started. Returns will be processed within 5-10 business days of being received. Final Sale items are not eligible for returns and exchanges.
How do I return or exchange a gift?
We’ve got you covered. Use the "Gifts" link above. Don't worry, we'll keep it discrete.
Where do orders ship from?
All orders ship from our warehouse in Springfield, MO.
What is your quality guarantee?
We offer a 1-year warranty on all Big Blanket Co products. Want to submit a quality claim? Email us at [email protected] to get started.
Still have questions?
Need Help?
Email [email protected]
Text BIGQUESTION to 67488
