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Frequently Asked Questions
Email [email protected] or text BIGQUESTION to 67488 with your order number and how we can help! Please note our customer service hours are 9 AM to 4 PM CST. Rest assured that we do everything in our power to respond to urgent requests prior to any shipments leaving the warehouse.
Orders placed by 3 PM ET will be shipped the same business day (Monday-Friday), excluding national holidays. 97% of orders are received within 2-5 business days.
We offer free standard shipping on order of $150+ and free exchanges and returns within the continental US and a 100 night, no questions asked, guarantee.
Returns are processed within 5-10 business days once received, in good condition, at our returns processing facility in Springfield, MO.
All exchanges and returns must be clean and undamaged (no pet hair, stains, etc.) and, when possible, returned in original packaging. Items may be exchanged up to 2 times. Items returned in questionable condition are subject to restocking fees. Final Sale items are not eligible for returns and exchanges.
Please note: free returns and exchanges are eligible on orders totaling up to $500 in combined order value per customer. For any order(s) totaling over $500 per customer, customer is responsible for paying for return shipping. Refunds will be issued in the form of store credit. This policy is intended to discourage fraud and abuse of our return policy. If you have any questions, please contact [email protected].
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